Freshlooks.com.au aims to provide all customers with the confidence to use and purchase products from this site. We have made our terms and conditions as clear and simple as possible. Please read these before ordering any products. These terms and conditions govern the use of Freshlooks.com.au. If you do not agree to any of the terms and conditions please do not order any products from this site. Freshlooks.com.au strives to ensure you are comfortable ordering products from us, therefore if there are any questions regarding the usage of this site please email your question to support@Freshlooks.com.au and a member from our team will reply as soon as possible.
Freshlooks.com.au contains general information about contact lenses and related products. The information on this website is no way intended to provide any medical advice. For medical advice you must consult your eye care practitioner. The information contained in Freshlooks.com.au is not be used as a substitute for professional advice from your eye care practitioner.
Freshlooks.com.au will be regularly modified and updated. There may be changes to the website including product pricing and information, frequently asked questions and terms and conditions without notice therefore we advise customers to regularly review the site for changes in the future.
CONDITIONS OF PURCHASE
By purchasing contact lenses from Freshlooks.com.au you certify that you are at least 18 years of age and have a valid contact lens prescription from your optometrist. You agree to have regular eye examinations and have your contact lens prescription updated and renewed. Upon ordering contact lenses from Freshlooks.com.au you are responsible for entering accurate and true information which matches your current contact lens prescription. You indemnify Freshlooks.com.au from any damages or losses incurred due to incorrect or false information entered by you.
Novelty coloured contact lenses purchased from Freshlooks.com.au incur a 10% GST.
USAGE OF CONTACT LENSES
You understand that contact lenses are a medical device and there are associated risks with contact lens wear. If you do not understand the risks of contact lens wear please do not order any contact lens products from this site and consult your eye care practitioner before placing an order. By using contact lenses purchased from this site you agree that you will use them responsibly and as directed by your eye care practitioner and have regular eye examinations from a qualified optometrist or ophthalmologist. You indemnify Freshlooks.com.au from being responsible for any adverse reactions, damages or complications arising from the misuse of any products purchased from this website.
Freshlooks.com.au may contact customers via email, therefore, a valid email address must be provided. You give permission to receive electronic mail regarding any purchases you have made or responses to questions you have asked from Freshlooks.com.au. You acknowledge that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement as if it were in hard copy.
Freshlooks.com.au has the right to accept or refuse any order placed on any products. Prices for all products including postage are current but may be varied without notice. While every effort is made in keeping product images and descriptions as accurate as possible there is no guarantee the descriptions provided are current or error free. Also note that the appearance of the coloured contact lens on the eye varies from person to person. Your natural eye colour will affect the final on eye appearance of the colour and so will differ from the sample images provided. All products purchased from this site are not to be resold. If you are suspected of intending to resell any products, or order contact lenses not intended to be used by yourself Freshlooks.com.au reserves the right to refuse sale or cancel an existing sale.
We deliver to Australia only. All orders are delivered using Australia Post. While we endeavour to deliver all products in reasonable time there is no guarantee deliveries will arrive with in a desired time. Occasionally some contact lens orders may be on back order. If any of your contact lenses are on back order you will be notified via email. All products are supplied on a delivered basis and the risk of loss or damage passes to the customer upon delivery. A delivery occurs when a product reaches the destination nominated by the customer whether the customer is present or not present at the time of delivery.
All contact lenses come with a full manufacturer's warranty which covers any faults or defects in the lens. If there are any problems with the lenses please remove them and contact our support team. If contact lenses have been supplied incorrectly the lenses must be returned with in 30 days for a correct replacement. All Returns must be unopened, in original condition and purchased from Freshlooks.com.au to receive a replacement. Before returning a product please contact support staff via email on firstname.lastname@example.org and our support team will guide you through the process.
HEALTH INSURANCE CLAIMS
The contact lenses sold on Freshlooks.com.au are non-prescription, novelty, coloured contact lenses. There is no rebate on non-prescription lenses from Australian health insurances.
Freshlooks.com.au respects the privacy of customers. All information collected from customers is strictly confidential and will not be sold or given to third parties. The personal information collected from customers is used to complete product purchases. Customers will be emailed to confirm orders or may be contacted in relation to their order. Commercial mail about any notices, products, services, or promotions may also be emailed out unless the customer opts to not receive any commercial mail from Freshlooks.com.au.
LINKS TO THIRD PARTY SITES
There may be links to third party websites which may cause you to leave the website. All third party websites are not under our control and we do not endorse any of the content, information or material contained in these websites. The information provided by third party sites in no way guaranteed by Freshlooks.com.au. You understand that all information contained in third party sites may be false, inaccurate or contain offensive material.
Fequently Asked Questions
WHAT IS THE COST OF DELIVERY?
All contact lens deliveries across Australia are charged at a flat rate of $9.00 via Australia Express Post.
WHEN CAN I EXPECT TO GET MY CONTACT LENSES?
While we pride ourselves on speedy delivery and we endeavour to get our contact lenses to you as soon as possible you should allow 1 to 2 weeks for processing and delivery. Lenses which are on back order or not in stock may take up to 4 weeks.
IS ORDERING ONLINE SECURE?
All transactions are processed using 128 bit SSL (Secure Sockets Layer) technology to encrypt your credit card details. No credit card numbers are permanently kept on our system. We only accept Mastercard, VISA and American Express.
CAN I RETURN MY LENSES?
If the lenses have been supplied incorrectly on our fault, you can return the lenses for a replacement provided the boxes are unopened and the return is made within 14 days of purchase.
WHEN SHOULD I GET MY EYES TESTED?
We encourage that you have your eyes regularly examined and that you have had Freshlook® contact lenses fitted by a qualified eyecare practitioner, this ensures the lenses fit safely on your eyes and you have been taught the proper techniques of insertion, removal and contact lens care. If you have any questions regarding your contact lenses you should ask your eyecare practitioner.
DO YOU SELL PRESCRIPTION COLOURED CONTACT LENSES?
We only sell Non-prescription coloured contact lenses. If you would like to buy contact lenses online or prescription coloured contact lenses we recommend you buy them from Contact Connection
IS FRESHLOOKS AFFILIATED WITH CIBA VISION?
No. Freshlooks.com.au is online retailer with no affiliation with CIBA VISION. We sell products made by CIBA VISION direct to the public independently from CIBA VISION.
Buy Freshlook® Coloured Contact Lenses Online at Freshlooks™
Welcome to Freshlooks™ - your one stop shop to buy Freshlook® coloured contact lenses online. Freshlooks™ is 100% Australian owned and operated company, here at Freshlooks we are dedicated to providing Australians a simple, easy and cheaper alternative to buying Freshlook® brand coloured contact lenses. We supply Freshlook® coloured contact lenses which are sourced directly from Ciba Vision Australia. This means they are exactly the same as the ones you would normally buy at your eye care practitioner. All our Freshlook® coloured contact lenses come with a manufacturers warranty and are 100% quality assured.
Freshlook® Coloured contact lenses made by Ciba Vision are the world's number 1 selling cosmetic coloured contact lens. At Freshlooks you will find the whole range of Freshlook® coloured contact lenses including all their new and exciting colours: Gemstone Green, Sterling Grey and Brilliant Blue.
You can choose to give your eyes a natural subtle change with Freshlook® Colorblends, or maybe you'd like a dramatic vibrant change with Freshlook® Colors.
Already love your eye colour? Then give them that extra shine they deserve with a colour enhancer Freshlook® Dimensions.
Create a new you today and buy your Freshlook® coloured contact lenses online the smarter and easy way at Freshlooks™.
Find the colour you like and click on it.
Keep clicking to add more colours to your cart.
If you make a mistake and add too many, just click on the X.
Click on the Checkout button on the bottom of the page to finalise your purchase.